Plus UK Meds does not dispense or handle any prescribed medicines. We are not liable for any loss or damage from your use of any prescribed medicine that you obtain from a third-party partner pharmacy if you supply incorrect, misleading or incomplete information. Although we make reasonable efforts to update the information on our site, including descriptions of any product or service, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. The images of the products on our site remain for illustrative purposes only. We accept no responsibility for any reliance that you may place on the accuracy of the images used on our site including the packaging of the products displayed.
All products shown on our site remain at all times subject to availability. If you require a particular brand of prescribed medicine, you must communicate this to us during the consultation. You will not be entitled to a refund from us if the pharmacy is unable to fulfil your request or your requested product is unavailable. For cancellations and refunds relating to the service provided by Plus UK Meds only, please see below.
Our policies do not allow for any prescribed medication to be returned as we do not dispense or handle any prescribed medicines. If you have any unwanted or unused medication, you can take it to a local pharmacy, and they will dispose of the products safely.
If you have used our service and have ordered any products that are to be collected by you, you can cancel such an order up to the point of your consultation is still being reviewed. Your right to cancel the order ends on the date you receive the prescription ID (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed. You will not be entitled to a refund from us once you are in receipt of the above.
We hope that you will be happy with any service that you receive from us. However, in the event that you wish to receive a refund if the service is not as described, as deemed by us, we will refund the price of the service in full if you contact us within 14 days of delivery confirmation.
We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay expires before the refund is made, please call us to provide your new card details.
You must contact us within 14 days of your order being delivered. We will refund the price of the product in full together with any applicable delivery charges and any reasonable costs that you incur in returning the item. If you contact us following the 14 day period, you will not be entitled to the refund.
If you wish to return your medication, you must contact our customer service team prior to returning by emailing [email protected] to discuss your order and return. If your order is returned at your own cost without notifying our customer service team beforehand, we will be unable to process your refund.
If the couriers tracking GPS states that your order was delivered at the correct delivery location, you will not be entitled to a refund or replacement.
If the courier has your signed signature as proof of delivery, you will not be entitled to a refund.
If your order is not received due to an admitted error with the courier, you are entitled to a refund.
You are not entitled to a refund if your diagnosis has changed, meaning your order is no longer needed or required.
If you are not present (i.e not at home) to accept your parcel within the 1hr time slot given by the courier, and have left no safe place for the courier to leave your parcel, you are not entitled to a refund or replacement.
Parcels which are delivered during your 1hr time slot, and left at your front door or porch, are left at your own risk and you will not be entitled to a refund or replacement.
All products are not brand specific, unless stated in either the title or description. Images used are for illustrative purposes only and unless stated, do not dictate the brand you will receive. You are not entitled to a refund if the brand you receive was not desired or if you selected an incorrect medication. This includes if you incorrectly chose a generic medication, when a branded version was required, and vice versa.
If an order arrives damaged, with parts of your order missing or if a dispensing error has been made, you must contact us within 14 days of your recorded delivery to organise a refund/resend.
Lost / Undelivered parcels
If your parcel is marked as delivered but you have not received your order, you will need to contact us within 14 days of the recorded delivery date.
If your parcel has had no tracking update within the last 5 days, you will need to contact our customer support team in order to raise an investigation with the courier. Investigations with couriers can take up to 7 days, please allow this time for our customer support team to try and locate the whereabouts of your parcel.
You are not entitled to a refund until an investigation has been completed and the courier has confirmed that the parcel has been lost.
You can contact our customer service team using the details below:
If you are emailing us or writing to us, please include details of your consultation to help us to identify it.
This policy is offered in addition to your legal rights.
Do not throw away any medicines via wastewater or household waste. Ask your local pharmacist how to throw away medicines you no longer use.